FAQ
Frequently Asked Questions
Access to the facade or roof must be arranged in advance. We recommend contacting the management company to get permission and keys to technical rooms. If access goes through a common yard, residents should be notified in advance, and the area should be cleared of cars and obstacles.
The site should be free of obstacles and safe for placing equipment. If additional space for equipment is needed, we will agree on it with you in advance.
In most cases, no permission is required. However, for works on the facades of buildings in the city center, approval from local authorities may be necessary.
If access is limited, we conduct a site assessment and offer solutions. This may include using special lifts or carrying out works through the roof.
We can assist with site preparation, but notifying residents and ensuring basic access usually falls on the client. We will provide recommendations to make the process as simple as possible.
Some types of work require water or electricity connections. We will notify you in advance and arrange for access. If connections are not possible, we will discuss alternative solutions.
Weather conditions, such as strong winds, rain, or snow, can make the work unsafe. In such cases, we postpone the task to the next available date.
It is recommended to remove air conditioners, awnings, signs, or decorative elements that may interfere with the work. If you're unsure, we can help with preparation.
We guarantee that the site will be clean after the work is completed. If additional cleaning (e.g., waste disposal) is required, this can be arranged separately.
We use only certified equipment and experienced specialists. Each task is performed according to approved standards and undergoes quality control before completion.
We perform facade cleaning, joint sealing, installation and repair of facade elements, window washing, and much more. If you have a specific task, contact us, and we will suggest a solution.
Our specialists are trained to work in difficult conditions. We use professional equipment and rope access techniques, allowing us to work even in the most challenging locations.
Yes, we offer emergency services. Just contact us, and we will prioritize your request.
The time required depends on the complexity of the task. For example, window washing may take 1-2 days, while facade repairs can take anywhere from several days to a week.
Yes, we offer regular maintenance plans to keep your facade in perfect condition.
We thoroughly plan each project. If unexpected issues arise, we immediately notify the client and offer possible solutions.
We agree on any additional work with you before it is carried out. You will be provided with a cost estimate and timelines.
We use high-quality certified materials suitable for the specific task. Material selection is coordinated with the client.
The price depends on the complexity, volume, and duration of the work. We provide a transparent estimate before the project starts.
Yes, we offer a free inspection and cost estimate. Just contact us to schedule a time.
All prices are transparent. If additional costs arise, we will agree with you on them before starting the work.
We accept payment via bank transfer, cash, and card. Details can be clarified when signing the contract.
Yes, we offer discounts for large projects and long-term contracts. Contact us to discuss the details.
Yes, an advance payment is required to confirm the booking. The remaining amount is paid upon completion of the work or according to the agreement.
We create a detailed project plan and estimate to avoid surprises. If additional work is necessary, it is discussed and approved in advance.
Yes, we can offer flexible payment terms if the project requires it. Discuss your needs with our manager.
We understand that plans can change. Please let us know in advance, and we will find a suitable solution. The cancellation policy depends on the time of notice.
Our specialists use certified equipment, safety systems, and regularly undergo safety training. We strictly follow labor protection standards.
Safety is our priority. In case of an incident, our employees are trained to act in emergency situations. We are also insured for any eventualities.
We use protective barriers and ensure that equipment does not damage the building or surrounding area. All work is done with utmost care.
Yes, all our specialists undergo regular training, including first aid and emergency response.
The equipment undergoes regular checks before each project to ensure safety.
Yes, we have liability insurance that covers potential risks for both the client and our employees.
We suspend work until the weather improves. This ensures the safety of our team and the preservation of your property.
We use specialized tools and techniques that eliminate the risk of damage. If the building has fragile elements, we consider this during planning.
Yes, you can observe the work from a safe area. We also provide photo and video reports upon request.
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